Privacy Policy

Welcome to Direct From Here ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website directfromhere.com.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Search Queries: We collect the flight searches you perform on our website (origin, destination)
• Contact Information: If you contact us, we may collect your name, email address, and message content

1.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, clicks, and navigation patterns
• Device Information: Browser type, operating system, device type, IP address
• Cookies: We use cookies and similar tracking technologies (see our Cookie Policy)
• Location Data: Approximate location based on IP address (for relevant flight results)

2. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide flight search functionality and display results
• Personalization: To remember your preferences and improve your experience
• Analytics: To understand how visitors use our site and improve our services
• Affiliate Marketing: To provide relevant flight offers through our partners
• Communication: To respond to your inquiries and send important updates
• Legal Compliance: To comply with applicable laws and regulations

3. Cookies and Tracking Technologies

We use three types of cookies:

3.1 Essential Cookies (Required)

These cookies are necessary for the website to function properly. They enable core features like security, network management, and accessibility. You cannot opt out of these cookies.

• directfromhere_cookie_consent: Stores your cookie preferences (Duration: 1 year)

3.2 Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

3.3 Marketing/Affiliate Cookies (Optional)

These cookies track visitors across websites to display relevant advertisements and enable our affiliate partnerships.

You can manage your cookie preferences using the Cookie Settings button at the bottom-left of any page or by visiting our Cookie Policy.

4. Third-Party Services

We work with the following third-party services:

4.1 Flight Data Provider

• AeroDataBox: Provides real-time flight data and airport information

4.2 Affiliate Partners

When you click on flight booking links, you may be redirected to our affiliate partners:

• Skyscanner: Flight search and booking
• KAYAK: Flight search and booking
• Booking.com: Flight and accommodation booking
• Kiwi.com: Flight booking
• Google Flights: Flight search

Each of these partners has their own privacy policy. We encourage you to review their policies before making a booking.

4.3 Hosting and Infrastructure

• Cloudflare: Website hosting, CDN, and security services

4.4 Advertising

• Google AdSense: We use Google AdSense to display advertisements. Google may use cookies to serve ads based on your visits to this and other websites. You can opt out of personalized advertising by visiting Google's Ads Settings.

5. How We Share Your Information

We do NOT sell your personal information. We may share your information in the following circumstances:

• With Affiliate Partners: When you click on booking links, limited information may be shared to facilitate your booking
• Service Providers: With third parties who help us operate our website (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• HTTPS encryption for all data transmission
• Secure hosting on Cloudflare infrastructure
• Regular security updates and monitoring
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

1. Right to Access: Request a copy of your personal data
2. Right to Rectification: Correct inaccurate or incomplete data
3. Right to Erasure ("Right to be Forgotten"): Request deletion of your data
4. Right to Restriction: Limit how we process your data
5. Right to Data Portability: Receive your data in a structured format
6. Right to Object: Object to processing of your data
7. Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

To exercise these rights, please contact us at privacy@directfromhere.com.

8. Data Retention

We retain your information only as long as necessary:

• Cookie Consent: 1 year (or until you change preferences)
• Usage Analytics: Up to 26 months
• Contact Information: Until you request deletion

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses
• Data Processing Agreements with service providers
• Compliance with Privacy Shield principles where applicable

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Displaying a notice on our website
• Sending an email (if we have your email address)

Your continued use of our website after changes constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Know what personal information is collected, used, shared, or sold
• Delete personal information (with certain exceptions)
• Opt-out of the sale of personal information (we do NOT sell your information)
• Non-discrimination for exercising your rights

13. Do Not Track Signals

We do not currently respond to Do Not Track (DNT) signals. However, you can control cookies through our Cookie Settings.

15. Governing Law

This Privacy Policy is governed by the laws of the United States, without regard to conflict of law provisions.

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By using Direct From Here, you acknowledge that you have read and understood this Privacy Policy.

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